Customer Success Story:
Sage securely distributes software around the world

“Thru helps Sage complete more than 3 million file transfers a year with over 18 terabytes of bandwidth consumed on the Thru networks and ZERO downtime or data integrity issues.”

Donna Edwards
Senior IT Vendor Manager
Sage

Sage is a world-leading supplier of accounting and business management software designed for small to medium-sized companies. Sage applications cover a wide range of business requirements, including accounting, customer relationship management, contact management, human resources, warehouse management and specialized products for specific industries. Sage North America has more than 3.2 million customers with offices across the U.S. and Canada.

Challenge

At Sage, nearly 700 employees are required to manage extremely large files containing proprietary information, while also controlling access to data for customers, advisors and business partners globally. Sage began to look for an innovative solution to transfer these assets between offices across North America and with customers around the globe. Prior to implementing Thru, Sage experienced:

• Less than optimal speeds.
• Global software deliveries sometimes timed out during uploads.
• Occasional corrupted data.
• Difficulty in managing data.

Solution

Sage chose Thru to deliver software around the globe. Thru enables Sage to store software on strategically located servers around the globe using a simple but powerful set of secure tools for distribution, tracking and management of all files.

• Rapidly send software files of any size while removing burden from corporate email servers and storage.
• Thru geo-steering technology automatically looks up a user’s IP address and calculates the nearest Thru data center directing uploads and downloads to the lowest RTT (round trip time).
• CRM Integration enables revenue recognition according to GAAP.
• Strongest service level agreement (SLA) in the business with a 99.99% uptime guarantee to enable business to be conducted without interruptions.
• Enables ad-hoc sending and receiving of extremely large database files for repair and patching for customer support.

“As most of our transactions are customer facing, it’s no small wonder that Sage has outsourced MFT to Thru for the past several years! Thru allows CIOs to sleep at night.”

Donna Edwards
Senior IT Vendor Manager
Sage

Results

Thru has exceeded Sage’s expectations in terms of capabilities and ease of use. Reliability issues have effectively been eliminated and the ease of collaboration both internally and externally has greatly increased productivity and customer satisfaction.

• File transfers never time out or arrive corrupted.
• Software deliveries around the globe are now completed in a fraction of the time.
• Employees in different offices can work together on projects without having to wait on file transfers or search for the most current versions of files.
• Employees can also collaborate with various external partners while sharing only the necessary files, protecting valuable proprietary information.