Customer Success Story:
Pioneer Energy Services uses Thru to easily and securely send gigabyte-sized files

“Thru has delivered on what was promised to us and we’ve been very satisfied with the product.”

Ron Reyes
IT Manager
Pioneer Energy Services

Founded in 1968 as Pioneer Drilling Company, Pioneer Energy Services provides land contract drilling and production services. Pioneer ES drills in the United States and Columbia and services oil and gas producing regions in the United States and the Gulf of Mexico with state-of-the-art industry equipment. Pioneer ES shares files and collaborates with many partners to direct drilling production for oil and natural gas.

Challenge

Pioneer Energy Services provides contract drilling and production services to the oil and gas industry. Its wireline operation services measure formation properties in oil and gas wells through electrical lines of wire. The logs created by these measurements can be 2-3 gigabytes in size and need to be shared with global partners and customers. This motivated Pioneer ES in search of an enterprise file sharing solution to address these problems:

• Log files too large to reliably send from well sites to staff and customers.
• Inefficiency when sending files from remote locations with faulty connections.
• IT department insufficient to host its own 24/7 file transfer solution.
• Difficulty quickly retrieving data due to storage on discs and external drives and paper-based processes.

“We were looking for a solution that was scalable, and could handle extremely large file size transactions, often 2-3 gigabytes, take it from the well site and be able to access from anywhere.”

Ron Reyes
IT Manager
Pioneer Energy Services

Solution

Pioneer Energy Services is using Thru to streamline the transfer and access of large files in its global wireline operations.

• Access Anywhere, Anytime – To increase global file transfer speeds, Thru has data centers around the world where transferred files are mirrored to selected locations for low latency uploads and downloads. This is essential for Pioneer ES’s wireline operations to efficiently send large files globally.
• Ease of Use – Pioneer ES enjoys Thru’s easy-to-use interface because of its simple yet powerful functionality. Out-of-the-box integration with applications such as Microsoft Outlook and Salesforce adds convenience and maintains known workflow. Users can send emails with a secure link that allows the recipient to download any size file.
• Security – Complete tracking of every file in the system gives Pioneer ES a view of who has seen the data and when. Multiple certifications for data centers combined with extensive network and application security offer peace of mind. Thru is built from the ground up with security protection in mind and has never experienced a breach.
• Administration – Consolidating files and folders into one portal is important for organizations that need secure, streamlined processes. Pioneer ES utilizes the robust Thru admin dashboard to simplify the management and auditing of multiple users, groups and files in the system.

“From an IT perspective, we really have very limited involvement, which is exactly what we were aiming for.”

Ron Reyes
IT Manager
Pioneer Energy Services

Results

Pioneer Energy Services is experiencing increased satisfaction from both its internal staff and customers, stronger service reliability and reduced IT costs.

• Ability to send files of any size 24/7 around the globe has saved considerable time and company resources.
• Users are finding Thru’s interface easy to use, resulting in virtually no additional training.
• Excellent ROI with reduced IT costs, improved customer service and no internal infrastructure maintenance required.

Continue reading about how oil and gas company streamlined business processes by replacing FTP »