Customer Success Story:
Transforming Insurance Claims with Thru’s MFT

Citizens Property Insurance Corporation of Florida (“Citizens”) serves as a vital component of its state’s property insurance marketplace, offering coverage to individuals who, despite their good-faith efforts, are unable to secure insurance through the private market. As one of Florida’s leading insurers of homes and businesses, the organization is committed to delivering service that meets or exceeds private-market standards.

Challenge Overview

Citizens Property Insurance Corporation of Florida (“Citizens”) faced the challenge of managing a high volume of insurance claim files between its partners and internal systems. Its existing homegrown solution for file transfers was no longer adequate to meet the demands of scalability, reliability and data governance required for business-critical processes. Thru’s managed file transfer (MFT) solution was introduced to modernize operations and address these challenges effectively.

Key Challenges

• Legacy File Transfer System
  Citizens relied on Flux, a legacy system for automated file transfers, which lacked scalability and modern features.
• Unimpressive MFT within Oracle Cloud
  While Citizens adopted Oracle Cloud as its iPaaS solution, the MFT capabilities were deemed “not impressive,” creating a gap in its file management needs.
• Integration Requirements
  Handling over 550,000 transactions daily (up to five times during catastrophic events) required a solution that could seamlessly integrate with existing middleware platforms and external systems.
• Governance and Branding Needs
  Citizens needed robust data governance, audit capabilities and the flexibility to brand any user interface for better alignment with its organization.
• Modernization Objectives
  They sought to replace manual coding efforts with a streamlined, automated approach that could support secure file sharing and extend to other use cases like replacing Flux.

Solution

Citizens selected Thru for its proven ability to

• Provide scalable and reliable file transfer solutions.
• Seamlessly integrate with existing platforms like Oracle Fusion and document management systems.
• Offer user-friendly, branded interfaces for external and internal stakeholders.
• Ensure robust governance with detailed audit capabilities.

Thru provided a reliable and scalable MFT platform that directly addressed Citizens’ unique requirements as follows:

Key Features

• Seamless Integration
  Embedded capabilities within Citizens’ applications ensure a cohesive user experience.
• Elastic Scalability
  Thru’s cloud-native architecture easily scales to handle catastrophic response demands.
• Advanced Error Handling
  Comprehensive exception management minimizes disruptions to critical workflows.
• Branded User Interface
  Fully customizable UI aligns with Citizens’ branding requirements.
• Centralized Monitoring and Audit Logs
  Complete visibility into file activities ensure data governance and compliance.

Business Impact and Results

With Thru’s MFT solution, Citizens Property Insurance Corporation of Florida successfully modernized its file transfer operations, ensuring the reliability and scalability required to handle the state’s insurance claims efficiently. By bridging gaps left by the existing middleware and legacy systems, Thru has become a cornerstone of Citizens’ digital transformation efforts.

• Enhanced Efficiency
  Replaces the outdated homegrown solution, significantly reducing manual effort and errors.
• Future-Ready Platform
  Positions Citizens to potentially replace its legacy Flux system with Thru for broader file transfer needs.
• Improved Reliability
  Supports high transaction volumes with minimal downtime, even during peak events.
• Streamlined Operations
  Enables secure and efficient file sharing between partners, ensuring critical claims processing remains uninterrupted.

Discover how Thru’s MFT solutions transform insurance operations »