Thru’s Service Level Agreement (SLA), provided on a per contract basis, underscores the critical role a reliable SLA plays in managed file transfer (MFT). The ability to define and uphold an SLA is a key differentiator between enterprise-grade solutions and consumer-focused technologies marketed to businesses.
Why Is Providing and Maintaining an SLA So Vital for MFT Solutions?
A strong SLA is essential for managed file transfer solutions because it establishes clear expectations between the service provider and the customer, along with measurable performance metrics. An SLA separates companies that claim reliability from those that prove it—any provider can promise uptime, but only those confident in their infrastructure will commit to a written agreement with defined metrics and financial penalties for non-compliance.
For enterprises, where a service failure can lead to significant financial losses, a reliable SLA provides the necessary assurance that their business-critical operations will not be disrupted.
The Cost of Unreliable File Transfers
While downtime on consumer applications like Facebook or Instagram may be frustrating, the consequences are minimal—some users may be inconvenienced, but businesses continue as usual, and some employers may even see a productivity boost. An MFT service failure, however, is a different story:
- Intellectual property could be exposed or stolen.
- Millions in revenue could be lost.
- Security risks could skyrocket, jeopardizing compliance and jobs.
Just imagine…an employee needs to meet a strict deadline by transferring an important document:
If the company’s MFT service is down, they may turn to an unapproved personal file-sharing application, significantly increasing security risks. In a large enterprise, this behavior is not isolated to just one employee—if they repeatedly encounter unreliable service, it’s abandoned altogether, leading to widespread use of unauthorized and unsecured solutions in violation of corporate policies.
Many Vendors Can’t Offer an SLA…But Thru Does!
Not every vendor can offer a formal SLA—many avoid doing so because their technology simply cannot support it. Without a highly available and robust infrastructure, guaranteeing uptime and performance is impossible.
Unlike providers that cut costs at the expense of reliability, Thru prioritizes infrastructure and technology investments to ensure maximum uptime and security. By focusing on resilient architecture, Thru delivers one of the most dependable SLAs in the industry—and more importantly, keeps it!
Learn more about Thru’s security measures »
Learn more about Thru’s Service Level Agreement »
